Effective Date: 25th May 2018.
GDPR is the law that governs your personal data and every company in the UK needs to abide by it and let you know how your personal data is used.
With GDPR, we will introduce a new level to how we use your data by offering old and new customers different ways to manage their marketing choices.
tunics.co.uk is a trading style of NCL Limited, a company registered in England and Wales. Our company registration number is 07770335 and our registered office is at 2a, Royal Street, Barnsley, South Yorkshire, S702ED, United Kingdom. We operate the tunics.co.uk website and we are the data controller responsible for your personal data.
tunics.co.uk collects data in order to give you the best shopping experience and to make sure we can deliver your orders. There are several types of data that we collect:
We do not obtain personal contact data from any third parties.
We also collect the information you provide to us and the content of messages you send to us, from product reviews you might write for example, or any queries and conversations you have with our customer care team. When you contact us, phone conversations or chat sessions with our advisors may be monitored and recorded. Any recorded calls are kept securely on-site and are deleted after 6 months.
Our Customer Services team are the main people who handle customer data and have access to order information should a customer call up. Data is archived after 12 months and we further limit the number of people who have access to this archive. Our Admin team and Product Development team also have access to order information.
tunics.co.uk uses a cookie which is a small, anonymous text file placed on your device to help us follow you through our website so you can add items to the basket, continue shopping and buy when you are ready. This cookie doesn't contain anything personal in itself as it is just a long string of letters and randomised numbers which gives your visit to the website a unique identity. You can browse our website without this cookie but you cannot add to the basket without it.
Browsing our website will also mean that cookies from carefully selected third-party websites will be collecting anonymised data on our behalf. These are used for:
If you wish, you can switch off third-party cookies in your browser settings but switching off our main browser cookie will affect your shopping experience.
We may share your data with other reputable businesses and data processors to help provide a great service to you. Our requirement is that all third parties treat this data in full confidence to fully comply with all European and UK Data Protection and consumer legislation. Please also note:
We take the security of your data storage extremely seriously:
If you have consented to our marketing, which is a great idea as you'll be kept informed of our offers and products you may not have been aware of, then you will always have a simple way to opt-out or amend your preferences with every email sent and we will also attempt to do the same with any printed material should we do a direct mailshot.
From the 25th May 2018, marketing will only proceed to new customers who opt-in to receive it. Customers who bought from us or signed up to receive our newsletters prior to this date will continue to be marketed to as we have evidence that our marketing is of benefit to both the customer and ourselves. Please see our Legitimate Use of Data for Marketing in Our Legitimate Interests.
We take our security very seriously but in the unlikely event of a data breach, we will contact anyone affected by the breach within 3 working days of us knowing about it. This contact is likely to be via email.
You have a right to know what data we hold about you and are welcome to make a Subject Access Request. Please get in touch and allow us up to 30 days to provide you with this. If anything is incorrect, please let us know.
Similarly, if you want us to delete any of your data, we'll work with you on that. Please note that as tunics.co.uk only retains data upon placing an order, and as we don't ask anything other than the data we need to process that order, then we need to keep a certain amount of data on record.
Wherever possible, we will show you how to control your marketing preferences.
If you wish to exercise any of your rights or want to ask us a question or make a complaint about how we handle your personal data, then please get in touch with us in the first instance. We will then be in touch with you to explain it through, make sure we can deal with all your requests and then we will carry out everything as required.
You also have the right to lodge a complaint with the UK regulator, the Information Commissioner (ICO).